A Special Welcome to Parish National Bank Personal Customers
Beginning Monday, December 8th, you can start using Whitney Online Banking and Bill Pay at whitneybank.com |
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Are you trying to access a business account online?
Whitney has created a special logon process for clients who access their business accounts online. You should have received a letter with details about accessing your accounts online. If you did not receive the letter or have questions about accessing your business accounts online, please call 877-538-3335.
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| Logging in to whitneybank.com
Important information for BillPay Users
What happens to my parishnational.com account?
New Online Features
New BillPay Features
Using Quicken and Quickbooks
Frequently Asked Questions
Where to go for more help |
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Logging in to whitneybank.com
Online Banking - You can start using whitneybank.com on Monday, December 8th.
Your username for whitneybank.com is the same as your username for parishnational.com
Your temporary password for whitneybank.com is the first 4 letters of your last name plus the last four digits of your social security number. |
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- Example: If Joseph Breaux has a Social Security Number of
123-45-6789 his password would be brea6789
- Use lowercase and no spaces or special characters.
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Are you using BillPay?
Whitney will transfer all of your Bill Pay information from parishnational.com to whitneybank.com. |
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- This includes Billers (sometimes called Payees), Upcoming Payments and Repeating Payments, but does not include Payment History.
- parishnational.com's Bill Pay will be inaccessible after Friday, December 5th at noon. Please print any Bill Pay information before then.
- Please check your whitneybank.com BillPay on December 8th to make sure everything was transferred correctly.
- Important: All Parish National Bank Bill Pay payments sent on or before December 5th will be sent through Parish National Bank Bill Pay. All Parish National Bank Bill Pay payments scheduled to be sent after December 5th will be sent through Whitney National Bank BillPay.
- You will notice a lot of great new features inside of Whitney BillPay, but there is one difference that is important to understand: in Parish National Bank's Bill Pay, you entered the date you want the payment sent. Inside Whitney BillPay you will enter the date you want the payment to credit your account at the biller (i.e. the due date).
- Example: In parishnational.com if you enter a Bill Pay date of February 1st, the payment is sent on February 1st. In Whitney BillPay, if you schedule a payment for February 1st, the payment will be credited at the biller on February 1st. Whitney sends the payment early enough to guarantee that the payment will arrive and be credited on the date you want the bill paid. For most payments, Whitney does not take the money out of your account until a payment's due date.
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parishnational.com
Parish National Bank's Online Banking will be in View Only mode beginning Friday, December 5th at 7:00PM |
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- View Only Mode means that information can be viewed inside parishnational.com, but no transfers or other transactions will be allowed.
- Transfers scheduled to be made on December 5th or earlier will be processed. Transfers scheduled to be made after December 5th will not be processed.
- parishnational.com's Bill Pay will be inaccessible after Friday, December 5th at noon. Please print any Bill Pay information before then.
- On April 30th, 2009 parishnational.com will no longer be accessible.
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| More Online Banking Features
Here are the new features you will experience inside of Whitney Online Banking: |
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- E-statements are available inside of Online Banking and do not require a separate username and password.
- E-statements will be available online for 7 years.*
- Use our advanced transaction search to find transactions dating back 7 years.*
- Search for check images dating back 7 years.*
- Printable copies of Electronic Transactions make dispute resolution easier.*
- Locked out? Reset your password online 24/7.
- Online Loan and Savings Account Calculators.
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| *These features are available to clients who opt to receive E-Statements in place of a mailed paper statement. We are unable to convert any Parish National Bank transaction history or E-Statements, but will begin building up your 7-year archive starting with your January statement. |
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More BillPay Features
Here are the new BillPay features that you will see: |
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- Whitney's BillPay Team will contact billers for you if there is a problem with a payment you made through Whitney BillPay. If a payment is scheduled on time but arrives late, we will compensate you for any late fees or other charges.*
- We watch your BillPay Transactions for fraud like we watch your credit card transactions for fraud. We will call you if we notice any suspicious activity with your BillPay account.
- You choose when the money for a payment leaves your account. Funds for electronic payments will be deducted from your checking account when the payment is scheduled to be received by the biller.
- Electronic Bill Presentment gives you the convenience of receiving electronic copies of your bills from over 300 companies right on your computer.
- Set up bills to be paid automatically if the amount due is below the amount that you have selected.
- Set up bill reminders and receive email notifications when bills are due. This is especially helpful for those payments that don't generate a monthly bill, such as a mortgage payment or charitable contributions.
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| *Please see the Whitney National Bank Customer Agreement for Whitney Bank Online Access to Banking Services for details at whitneybank.com under Site Terms and Conditions. |
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Quicken and Quickbooks Users
Whitney has created a special conversion guide for you to make your Quicken/Quickbooks transition to whitneybank.com easy:
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Frequently Asked Questions
How do I access my personal accounts online?
How do I access Whitney BillPay?
How do I access my old account history?
Is Bill Pay free?
How do I sign up for Whitney BillPay? |
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How do I access my personal accounts online?
Beginning December 8th, logon to whitneybank.com using the same username you used at parishnational.com, but for your temporary password, use the first four (4) letters of your last name and the last four digits of your social security number.
Once you logon, you will be asked to choose a new password and new security questions. |
Logon to Whitney Online Banking by going to whitneybank.com beginning December 8th.
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How do I access Whitney BillPay?
To access Whitney BillPay, you will have to first login to Whitney Online Banking (see above for logon instructions). Once you login to online banking, click on the Bill Pay button on the left side of the screen. |
To access Whitney BillPay, first login to Whitney Online Banking at whitneybank.com. Then click the Bill Pay button. |
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How do I access my old transactions and E-statements?
To access your old transactions, you can login to parishnational.com until April 30th, 2009. E-statements will be available in Secure Document eXchange (SDX ) until February 2nd at noon. Go to Parish National Bank now. |
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Is Bill Pay free?
If you used Parish National Bank's Bill Pay as of December 5th, then the $5.95 Bill Pay fee will be waived. Also, we will transfer all of your BillPay information from parishnational.com to whitneybank.com.The monthly fee of $5.95 is also waived for Smart Checking customers. Learn more about Smart Checking at the Whitney. Please see our Fee Schedule. |
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How do I signup for Whitney BillPay?
Login to whitneybank.com and click the BillPay button. There are no additional forms to fill out. You will be a few clicks away from paying bills. |
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Where to go for help
If you have any questions or need any Online or Bill Pay assistance, help is available at (866)-838-6202, weekdays 7:00 a.m. -- 5:00 p.m. and Saturdays 8:00 a.m. - noon, Central Time. |
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